Privacy Policy

This policy explains what information Bishnu Laxmi Felt Handicraft ("we", "us") receives through felthandicraftnepal.com, how we use it, and the choices you have. If you have any question about it, email us at felthandicraftnepal@gmail.com.

Information you send us

When you send an enquiry using a form on this website, we receive:

• your full name and email address
• your phone number, if you choose to give it
• the product and size you asked about, if you enquired about a product
• anything you write in your message

When you choose to contact us on WhatsApp, the conversation takes place in WhatsApp. We then see your WhatsApp number, your profile name and the messages you send. WhatsApp's own terms and privacy policy apply to its service.

How we use it

We use your information only to reply to your enquiry, to discuss products, quantities, prices and orders with you, and to keep a record of our correspondence. We do not sell or rent your information, and we do not send you marketing messages unless you ask us to.

Services that help run this website

This website uses a small number of outside services. Each handles some information on our behalf:

• Web3Forms delivers the messages you send through our forms to our email inbox.
• hCaptcha runs the spam check on our forms. To tell people from automated programs, it collects information about your device and how you interact with the check, under hCaptcha's own privacy policy.
• Cloudflare hosts the website. Like any web host, it processes technical details such as your IP address and browser type to deliver pages and protect the site from attacks.
• Sanity stores the website's content and delivers its product photographs, so your browser requests images from Sanity's servers.
• Our inbox is provided by Google Gmail, so enquiries are stored there.

Cookies and tracking

This website does not use analytics, advertising or tracking cookies, and it does not set cookies of its own. hCaptcha may store information in your browser when you use one of our forms, and Cloudflare may set a cookie needed to keep the website secure.

How long we keep it

We keep enquiry emails and messages for as long as we need them to deal with your enquiry and any order that follows, and for our ordinary business records. You can ask us to delete them at any time.

Your choices

You can ask for a copy of the information you have sent us, ask us to correct it, or ask us to delete it. Email felthandicraftnepal@gmail.com and we will reply as soon as we can.

Children

This website is not intended for children, and we do not knowingly collect information from them.

Changes to this policy

If we change this policy, we will update it on this page and change the date at the top.